FAQ
Q1: Are you a manufacturer or trading company? Where are you located?
A: We are the manufacturer and located in Dongguan City.
Q2: How many people are there in the company? What is your annual turnover?
A: There are around 75 people in our company, and our annual turnover is approximately 500 million USD.
Q3: What products can your company supply?
A: We offer silicone foam sheet, silicone foam roll, and silicone foam die-cutting gaskets.
Q4: How long have you been involved in this industry?
A: We have been engaged in the silicone foam industry for 15 years.
Q5: What are your main markets?
A: Our main markets are in the Middle East, North America, Europe, and other regions.
Q6: Can you use a specified packing method?
A: Of course, we can customize the packaging according to your requirements.
Q7: Can you offer quotations for products not shown on your website?
A: Sure, there are many types and sizes that can be customized. We can tailor the solution for you.
Q8: Do your products support OEM customization?
A: Yes, we fully support OEM customization.
Q9: What is the minimum order quantity (MOQ)?
A: Different types have different MOQs. For regular products, the MOQ is 100 square meters.
Q10: Can you provide a product catalog?
A: Yes, contact us anytime and we will send the product catalog to your email as soon as possible.
Q11: Are samples available free of charge?
A: Depending on the product, we can provide free samples for most items.
Q12: What is your mass production lead time and delivery time?
A: Generally 15–35 days. Production cycles vary depending on the product and quantity.
Q13: What are your payment terms and conditions?
A: We will confirm the terms with you, including EXW, FOB, CIF, etc. For mass production, we usually require a 30% deposit in advance and 70% balance before shipping. Most payment is done via T/T, and L/C is also acceptable.
